topic Re: Bill payment in Account & Billing

Bill payment

Shaun56 — Sun, 19 Jan 2025 10:29:18 GMT

I have recently paid my bill on 16th January and my services has been restricted I have proof from my bank to say it's been paid any advice what to do?

Re: Bill payment

Daniel0210 — Sun, 19 Jan 2025 10:31:50 GMT

@Shaun56

When is your normal payment date?

Was that payment on the 16th a manual payment?

Sounds like you made an unnecessary manual payment too near the card or direct debit payment you have set up so the programmed payment failed.

Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

Re: Bill payment

caesarome — Sun, 19 Jan 2025 10:33:45 GMT

Did you make a manual payment on the 16th due to the fact your services had already been restricted ?

What does your bill show does it show that this manual payment has gone onto your account as a credit ?

https://www.sky.com/bill/tv-broadband-talk

Re: Bill payment

Shaun56 — Sun, 19 Jan 2025 10:36:07 GMT

I did a manual payment on Friday and it shows sky £57 and it's not been returned because I know some banks if it hasn't gone through it returns the money and it hasn't it's still been took out my bank

Re: Bill payment

Daniel0210 — Sun, 19 Jan 2025 10:38:28 GMT

@Shaun56

When is your normal payment date? After making this manual payment were there sufficient funds in your bank account to pay the bill by the nominated method?

Re: Bill payment

Shaun56 — Sun, 19 Jan 2025 11:03:18 GMT

There was sufficient funds in there and it wasn't paid until the 16th due to me not realising wat date my bill was due to be paid

Re: Bill payment

Daniel0210 — Sun, 19 Jan 2025 11:05:18 GMT

@Shaun56

Sorry to keep asking… but when is your normal payment date?

Re: Bill payment

Shaun56 — Sun, 19 Jan 2025 11:29:28 GMT

I think it's the 4th of every month that's wen the bill when out of my bank and I couldn't pay it until 17th. It's a new account and the advisor said once u activate the account it's 21days after that the bill will come out so I didn't realise it was on the 4th as I did check for when it was supposed to be paid but couldn't find anything

Re: Bill payment

caesarome — Sun, 19 Jan 2025 12:08:24 GMT

@Shaun56

Your bill can be viewed via the MySky app on a mobile device or online here:

https://www.sky.com/bill/tv-broadband-talk

You should have a monthly payment setup like a direct debit ir a credit/debit card so do yo have this setup on your account ?

Re: Bill payment

Shaun56 — Sun, 19 Jan 2025 12:44:03 GMT

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account

Re: Bill payment

Daniel0210 — Sun, 19 Jan 2025 12:48:23 GMT

@Shaun56

It's worth adding here that you aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Re: Bill payment

caesarome — Sun, 19 Jan 2025 13:04:13 GMT

@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it?

You didn't answer the question about why you made this payment, was it because your services had been restricted ?

Re: Bill payment

Mark39 — Sun, 19 Jan 2025 13:36:29 GMT

@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account

If you only paid it on Friday, it's unlikely to have been processed by Sky yet.

Re: Bill payment

jSenson123 — Sat, 06 Jun 2026 11:06:14 GMT

I want to pay my sky go account is there a phone number

Re: Bill payment

Me134 — Sat, 06 Jun 2026 11:21:54 GMT

@jSenson123 wrote:
I want to pay my sky go account is there a phone number

Only the usual contact number on their website (or 150 from a Sky broadband phone or Sky mobile account), that said Sky Go is a free add-on that comes with a Sky subscription so what is it you're trying to pay for?

Re: Bill payment

jSenson123 — Sat, 06 Jun 2026 11:33:37 GMT

Payed 34 on bill

Re: Pay bill

Me134 — Sat, 06 Jun 2026 11:42:03 GMT

https://helpforum.sky.com/t5/Account-Billing/Bill-payment/td-p/4886055/page/2

Re: Pay bill

Daniel0210 — Sat, 06 Jun 2026 11:43:39 GMT

@jSenson123

The T's and C's state you should have a direct debit or a continuous card payment set up. That means manual payments are unnecessary unless your services are restricted due to non payment.

Re: Bill payment

Me134 — Sat, 06 Jun 2026 11:43:45 GMT

@jSenson123 wrote:
Im paid my bill still need to pay late fee

Is there a question there?

Re: Bill payment

jSenson123 — Sat, 06 Jun 2026 21:07:37 GMT

Why has my sky not been put on i payed the bill