topic Re: Unknown charge on my recent bill need to speak to an advisor in Account & Billing

Unknown charge on my recent bill need to speak to an advisor

BrendaM1 — Mon, 02 Dec 2024 02:15:27 GMT

I am reaching out regarding a charge of £19.99 on my account for what appears to be a fight on 12/10/2024. I am certain that I neither purchased nor watched this event.I would appreciate it if a customer advisor could investigate this matter and rectify the charge for me, as I am not prepared to pay for something I did not watch.

Re: Unknown charge on my recent bill need to speak to an advisor

GD1 — Mon, 02 Dec 2024 02:32:57 GMT

@BrendaM1 You're not contacting Sky Customer services by posting here, this is a customer helps customer community, no one can investigate this matter on the back of a community post.

You will need to call if you dispute the charge.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Unknown charge on my recent bill need to speak to an advisor

Julie20051 — Sat, 18 Jan 2025 14:59:08 GMT

I need to pay £35 off my phone bill 50 on Tuesday then the rest to go on my direct debit please

Re: Unknown charge on my recent bill need to speak to an advisor

Mark39 — Sat, 18 Jan 2025 15:05:02 GMT

@Julie20051 wrote:

I need to pay £35 off my phone bill 50 on Tuesday then the rest to go on my direct debit please

I'm not sure I understand your post, but we're a customer Community and you would need to speak directly to Sky on this. They won't know who you are here.

Re: Unknown charge on my recent bill need to speak to an advisor

Daniel0210 — Sat, 18 Jan 2025 15:06:10 GMT

@Julie20051

I'm afraid that dispite the thread title we are customers here. There's really no need to make manual payments which if made too near the direct debit date will result in a double payment.

Re: Unknown charge on my recent bill need to speak to an advisor

Julie20051 — Sat, 18 Jan 2025 15:06:36 GMT

Ok thank u