topic Re: Change to Sky Cinema in Account & Billing

Change to Sky Cinema

NutellaOnToast — Sat, 18 Jan 2025 11:31:41 GMT

With the announcement that Sky are changing the Sky Cinema package by downgrading Paramount would that give you the right to cancel your Sky Cinema contract penalty free?

They have already downgraded the Netflix package you get as part of Stream.

Re: Change to Sky Cinema

PandJ2020 — Sat, 18 Jan 2025 11:36:47 GMT

I doubt it but give them a call. (The t&c's will likely allow for such changes)

Re: Change to Sky Cinema

SKY1992bf — Sat, 18 Jan 2025 11:41:04 GMT

@NutellaOnToast wrote:
With the announcement that Sky are changing the Sky Cinema package by downgrading Paramount would that give you the right to cancel your Sky Cinema contract penalty free?

They have already downgraded the Netflix package you get as part of Stream.

@NutellaOnToast As @PandJ2020 states it'll be in the terms and conditions which do state the service is variable and can change

Re: Change to Sky Cinema

NutellaOnToast — Sat, 18 Jan 2025 12:35:59 GMT

The usual then, the consumer fairs off worse.

You could argue T&Cs can not be unfair, and that by allowing Sky to change a contract, agreed in good faith, in a fixed term is unfair.

Re: Change to Sky Cinema

PandJ2020 — Sat, 18 Jan 2025 12:54:09 GMT

As I said, call Sky and put your argument across.

Contractually, it's unlikely to be 'unfair' as it clearly states content can change. For example, all the Disney movies left the channels when Disney+ was launched. At least they haven't removed it completely.

Re: Change to Sky Cinema

NutellaOnToast — Sat, 18 Jan 2025 13:02:27 GMT

I will give them a call.

The content hasn't changed but the package has.

Re: Change to Sky Cinema

Mark39 — Sat, 18 Jan 2025 13:26:38 GMT

@NutellaOnToast wrote:

The usual then, the consumer fairs off worse.

You could argue T&Cs can not be unfair, and that by allowing Sky to change a contract, agreed in good faith, in a fixed term is unfair.

Sky would probably argue that as you agreed to the terms and conditions you were happy with that, unfair or not.

Re: Change to Sky Cinema

MarkGoldsmith — Sat, 18 Jan 2025 13:30:53 GMT

In addition another complexity is that the changes have unlikely to have been made directly by Sky and has been imposed on them by Paramount Plus. The same happened with Netflix, with Sky customers actually getting the old non-ad based Netflix tiers for longer than new Netflix subscribers were able to.

I think it would be "unfair" if a service provider themselves drastically changed the service during a contract but in situations like this where its a third party its typically outside the hands of the service provider.

Re: Change to Sky Cinema

NutellaOnToast — Sat, 18 Jan 2025 13:50:43 GMT

Luckily it doesn't work that way.

Re: Change to Sky Cinema

NutellaOnToast — Tue, 21 Jan 2025 15:35:19 GMT

I managed to cancel Sky Cinema with no charge after calling - will see if I actually get charged though.

Re: Change to Sky Cinema

caesarome — Tue, 21 Jan 2025 16:07:34 GMT

@NutellaOnToast

31 days notice is required to cancel a package so during that time billing will continue as usual for it. Once it has been cancelled any overpayment should appear on your account as a credit.

Re: Change to Sky Cinema

NutellaOnToast — Tue, 21 Jan 2025 21:58:53 GMT

Not if they have broken the contract.

It sounds like Sky have made a mess of this. A lot of people were not aware it had happened and there was no real notice given.