Account restricted

HannahRoderick — Sat, 18 Jan 2025 07:50:43 GMT

I have been with sky mobile 3 years now or over I never have any problem but I am really distraught I have doctors that I need to call for myself for my mental health and can't call them because my account has been restricted I get paid next week and I am going to pay my bill am going through a hard time and I am so sorry for the inconvenience

Re: Account restricted

Daniel0210 — Sat, 18 Jan 2025 08:35:51 GMT

@HannahRoderick

Sorry to hear about your health issues. Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

topic Account restricted in Account & Billing

Account restricted

Re: Account restricted