topic Loyalty/retention in Account & Billing

Loyalty/retention

christinerainey1 — Fri, 17 Jan 2025 12:49:47 GMT

Are there separate departments for retention and loyalty

Re: Loyalty/retention

Lisa-P1987 — Fri, 17 Jan 2025 14:05:19 GMT

They will be the same department.

Re: Loyalty/retention

Disney+Cruiser — Fri, 17 Jan 2025 15:13:56 GMT

Hi Lisa,

Apologies for checking for clarity, however, is it correct that the first department you speak to when calling Sky is the Retention Dept? I just called & although I didn't quite understand the gentleman entirely during the conversation, he said he was part of the Retention team. Normally, you have to be transferred to that team after speaking to someone else first.

Thanks.

Re: Loyalty/retention

Mark39 — Fri, 17 Jan 2025 15:17:19 GMT

@Disney+Cruiser I suspect it depends on what you tell the bot what you're calling about.

Re: Loyalty/retention

Disney+Cruiser — Fri, 17 Jan 2025 15:34:40 GMT

@Mark39 Thanks.. I was surprised at his retention skills, if so.

@Lisa-P1987 Would appreciate if you could clarify. Thank you.

Re: Loyalty/retention

Lisa-P1987 — Fri, 17 Jan 2025 16:08:16 GMT

Yes, it just depends on what you tell the automated voice response at the start of the call. It will try direct you to the relevent team.