topic Re: Over paid on bill in Account & Billing

Over paid on bill

Sammysky89 — Wed, 15 Jan 2025 19:51:46 GMT

I paid extra on my bill forgetting direct debit came off today so asked for the 30 extra to be refunded

Re: Over paid on bill

Daniel0210 — Wed, 15 Jan 2025 19:55:49 GMT

@Sammysky89
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Over paid on bill

Sammysky89 — Thu, 16 Jan 2025 04:11:24 GMT

It's showing as credit on my next bill. Could I please have it refunded

Re: Over paid on bill

Daniel0210 — Thu, 16 Jan 2025 06:03:28 GMT

@Sammysky89
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Over paid on bill

Lisa-P1987 — Thu, 16 Jan 2025 09:18:58 GMT

Thanks for escalating this. We’ve sent Sammysky89 an invite to chat.