topic Re: Contract renewal problem in Account & Billing

Contract renewal problem

Ajack68 — Wed, 15 Jan 2025 23:02:45 GMT

Hi there I renewed my broadband and to packages a few days ago and my broadband is showing it expires in 2027 but my tv package still says that my tv package is expired.

I have the email with my new contract and costs for 24 months but account is still showing old contract for tv contract only.

I have tried to get help after being on phone but have gave up as I tried to explain it to them and don't think they understand what I am telling them. Can anyone please help as loosing the will to live trying to get this sorted out.

Re: Contract renewal problem

caesarome — Wed, 15 Jan 2025 23:06:03 GMT

@Ajack68

Ignoring that message are your future bills matching up to what is being shown on the email you have been sent ?

Re: Contract renewal problem

Ajack68 — Thu, 16 Jan 2025 08:19:00 GMT

Not had the new bill yet so can't tell you I am afraid. New bill will be a month away.

Re: Contract renewal problem

caesarome — Thu, 16 Jan 2025 09:42:07 GMT

You should be able to see your future bills....

https://www.sky.com/bill/tv-broadband-talk/future

Re: Contract renewal problem

Ajack68 — Thu, 16 Jan 2025 11:20:44 GMT

Wanting to why my contract on my sky account has not been updated showing expiring soon even though I have a contract for the next 24 months.