topic Trying to reactivate TV in Account & Billing

Trying to reactivate TV

Tommo7 — Wed, 15 Jan 2025 19:26:47 GMT

So my contract ended on Tuesday 7th of January, lost all of my subscriptions and channels on the 8th so went on to chat the same day to resubscribe, as I was told on another forum this would get the best deal.

All good, got a deal I was happy with and resubscribed. They went to reactivate the account and found an issue that they couldn't do it. Been a week now and have been told that it could still be another 3 days! Has anyone here had to deal with this issue before as I'm getting pretty frustrated, along with the moaning from my wife and kids!

Re: Trying to reactivate TV

Lisa-P1987 — Thu, 16 Jan 2025 09:31:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Trying to reactivate TV

Tom-W19 — Sun, 19 Jan 2025 15:58:37 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.