https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881940#M242728 <P>What about the other question?</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;wrote:<BR /> <P><STRONG>When you login to your one account are you using the same login details that have been used with the app ?</STRONG></P> <P>&nbsp;</P> <P>Have you been a customer of Sky on the website and previously cancelled and left then returned after being away for a few years ?</P> <HR /></BLOCKQUOTE> <P>&nbsp;</P> Wed, 15 Jan 2025 08:44:07 GMT Mark39 2025-01-15T08:44:07Z https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881375#M242654 <P>I am going around in circles - when i login to MySky app I can see my tv/broadband account information and mobile contract information. When i login to MySky online i can only see tv/broadband information. The future bills information on the App is also different to the online version!&nbsp;</P><P>I jsut keep getting told my information is correct but it clearly isn't - there is some problem somewhere! I want to speak to someone who can help, potentially IT related? without going around in circles <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P> Tue, 14 Jan 2025 17:04:16 GMT https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881375#M242654 PJJ68 2025-01-14T17:04:16Z https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881418#M242657 <P>When you login to your one account are you using the same login details that have been used with the app ?</P> <P>&nbsp;</P> <P>Have you been a customer of Sky on the website and previously cancelled and left then returned after being away for a few years ?</P> Tue, 14 Jan 2025 17:44:07 GMT https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881418#M242657 caesarome 2025-01-14T17:44:07Z https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881925#M242726 <P>No I haven't - been a customer for 25 years!</P> Wed, 15 Jan 2025 08:23:34 GMT https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881925#M242726 PJJ68 2025-01-15T08:23:34Z https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881940#M242728 <P>What about the other question?</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;wrote:<BR /> <P><STRONG>When you login to your one account are you using the same login details that have been used with the app ?</STRONG></P> <P>&nbsp;</P> <P>Have you been a customer of Sky on the website and previously cancelled and left then returned after being away for a few years ?</P> <HR /></BLOCKQUOTE> <P>&nbsp;</P> Wed, 15 Jan 2025 08:44:07 GMT https://helpforum.sky.com/t5/Account-Billing/Discrepancies-in-account-information-displayed-on-My-Sky-app-compared-to-logging-in-online/m-p/4881940#M242728 Mark39 2025-01-15T08:44:07Z