topic Re: Account Restriction in Account & Billing

Been restricted

Karenwest — Tue, 14 Jan 2025 23:16:16 GMT

I can't pay my bill my cards been stolen waiting for new card on Thursday. Can you put

Re: Account Restriction

Karenwest — Tue, 14 Jan 2025 23:19:31 GMT

Please unrestrict me

Re: Account Restriction

Mark39 — Tue, 14 Jan 2025 23:28:59 GMT

@Karenwest wrote:

Please unrestrict me

You're asking other customers, I'm afraid.

Re: Been restricted

GD1 — Wed, 15 Jan 2025 01:39:24 GMT

@Karenwest Sky won't reinstate your service until you pay what you owe, this applies to all customers.

If you had a direct debit setup losing or having your cards stolen would not affect it as a DD can still be collected from your account.

Re: Been restricted

Daniel0210 — Wed, 15 Jan 2025 03:25:59 GMT

@Karenwest
Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

Re: Account Restriction

caesarome — Wed, 15 Jan 2025 05:38:07 GMT

@Karenwest

Can you not set up a direct debit instead as you don't need a card to do this as you just supply your bank code number and sort code.