topic Re: Credit refund in Account & Billing

Credit refund

TerryEck — Tue, 14 Jan 2025 21:38:53 GMT

I have credit on this account. Can I have it transferred or refunded

Re: Credit refund

caesarome — Tue, 14 Jan 2025 21:43:00 GMT

Only certain credit can be refunded so can you let us know why this is on your account, overpayment or perhaps you have left Sky ?

Re: Credit refund

TerryEck — Tue, 14 Jan 2025 21:51:29 GMT

Well, I had skystore code and I added it to my account by signing in via website. I noticed I got charged for the film so I logged on again through the website and not my app. It was then I realised it was an old account which had already had credit on it so I don't know when or why that was added

Re: Credit refund

caesarome — Tue, 14 Jan 2025 21:56:41 GMT

@TerryEck

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Lisa-P1987 — Wed, 15 Jan 2025 09:56:25 GMT

Thanks for escalating this. We’ve sent TerryEck an invite to chat.