https://helpforum.sky.com/t5/Account-Billing/Credit-on-account/m-p/4881607#M242688 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3586348">@HeatherMs123485</a>&nbsp;<BR />Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.<BR /><BR /><STRONG>If the payment method is still active </STRONG>we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. <BR /><BR /><STRONG>If the payment method has been cancelled </STRONG>you have two options… <BR />1) you can call Sky to get a cheque raised or <BR />2) we can escalate to the Messaging Team who can re-set your payment method. <BR /><BR />Let us know on this thread what you want to do but <STRONG>please confirm in your reply whether the payment method is still active.</STRONG></P> Tue, 14 Jan 2025 20:33:26 GMT Daniel0210 2025-01-14T20:33:26Z https://helpforum.sky.com/t5/Account-Billing/Credit-on-account/m-p/4881601#M242687 <P>I canclled my broadband a few month ago and my account has credit on it but sky haven't paid it out I was wondering how I go about getting it sent to my bank</P> Tue, 14 Jan 2025 20:30:30 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-on-account/m-p/4881601#M242687 HeatherMs123485 2025-01-14T20:30:30Z https://helpforum.sky.com/t5/Account-Billing/Credit-on-account/m-p/4881607#M242688 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3586348">@HeatherMs123485</a>&nbsp;<BR />Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.<BR /><BR /><STRONG>If the payment method is still active </STRONG>we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. <BR /><BR /><STRONG>If the payment method has been cancelled </STRONG>you have two options… <BR />1) you can call Sky to get a cheque raised or <BR />2) we can escalate to the Messaging Team who can re-set your payment method. <BR /><BR />Let us know on this thread what you want to do but <STRONG>please confirm in your reply whether the payment method is still active.</STRONG></P> Tue, 14 Jan 2025 20:33:26 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-on-account/m-p/4881607#M242688 Daniel0210 2025-01-14T20:33:26Z