topic Re: Cant login into my Sky account online postcode error. in Account & Billing

Cant login into my Sky account online postcode error.

KellyH1 — Tue, 14 Jan 2025 17:42:06 GMT

Hi.

I've tried a number of times but keep getting the same error below that my postcode is incorrect on my billing information.

Can I please ask for assistance I need to activate a sim and need to login to resolve.

Enter your postcode

Postcode

An error occurred, please check the details or try again later

Thanks,

Kelly

Re: Cant login into my Sky account online postcode error.

caesarome — Tue, 14 Jan 2025 17:47:38 GMT

@KellyH1

What device are you using when you are hot with this error ?

Re: Cant login into my Sky account online postcode error.

KellyH1 — Tue, 14 Jan 2025 17:51:06 GMT

I've tried my laptop & another mobile phone I keep getting the same error

Re: Cant login into my Sky account online postcode error.

caesarome — Tue, 14 Jan 2025 17:52:16 GMT

@KellyH1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Cant login into my Sky account online postcode error.

Tom-W19 — Tue, 14 Jan 2025 17:58:32 GMT

Thanks for escalating. We've sent an invite to @KellyH1.