topic Re: New contract in Account & Billing

New contract

Patrick79 — Tue, 14 Jan 2025 15:34:58 GMT

When does my current deal run out?

Re: New contract

PandJ2020 — Tue, 14 Jan 2025 16:41:18 GMT

The other customers here cannot see your account.

Look under 'your products' and any 'in contract' dates are listed.

Re: New contract

Tom-W19 — Tue, 14 Jan 2025 16:40:26 GMT

Hi @Patrick79

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New contract

caesarome — Tue, 14 Jan 2025 17:49:00 GMT

@Patrick79

Have a read of this:

https://www.sky.com/help/articles/your-sky-contract-start

It is your minimum term that expires and not the contract itself. Your contract might be visible via your Message Centre here:

https://messages.sky.com/message-centre/contracts

Or login to your Sky account and click on 'Offers and Upgrades' as the dates will show:

https://www.sky.com/myaccount/tv or
https://www.sky.com/hub/tv
https://www.sky.com/myaccount/bb-and-talk

Or you could login to¬†your online billing and locate your first bill, just add the length of your contract on to this - 18/24 months and you will get an idea of when your minimum term is up.
You can access your online billing here:

https://www.sky.com/manage/bill