topic Trying to signup for VIP broadband offer but get error in Account & Billing

Trying to signup for VIP broadband offer but get error

Jodieevs82 — Tue, 14 Jan 2025 15:21:11 GMT

As above, the system takes me through my switching info and goes to check for an installation date but then get a

Sorry, we're having technical difficulties

Unfortunately, we have not been able to proceed with your order. Please try again later.

Any ideas? It seems to happen to all signups, my husband has the same trying to signup without the VIP offer.

Re: Trying to signup for VIP broadband offer but get error

MarkGoldsmith — Tue, 14 Jan 2025 16:07:53 GMT

@Jodieevs82 wrote:
As above, the system takes me through my switching info and goes to check for an installation date but then get a

Sorry, we're having technical difficulties

Unfortunately, we have not been able to proceed with your order. Please try again later.

Any ideas? It seems to happen to all signups, my husband has the same trying to signup without the VIP offer.

I'd suggest perhaps phoning in that case to get the offer.

Re: Trying to signup for VIP broadband offer but get error

neen1963 — Sun, 06 Jul 2025 07:32:40 GMT

Me too but cannot find any help at all online to rectify. Guess I will have to choose an alternative provider 😞

Re: Trying to signup for VIP broadband offer but get error

Mark39 — Sun, 06 Jul 2025 07:59:43 GMT

@neen1963 wrote:

Me too but cannot find any help at all online to rectify. Guess I will have to choose an alternative provider 😞

Tried calling?

Re: Trying to signup for VIP broadband offer but get error

neen1963 — Sun, 06 Jul 2025 08:07:30 GMT

I've decided to go with vodafone instead as will get £100 cashback to my quidco account. (If I have to call rather than do online with sky I'll miss out on the considerable cashback).