topic Re: Been over charged due to Netflix and sky cinema in Account & Billing

Been over charged due to Netflix and sky cinema

Singh12 — Tue, 14 Jan 2025 09:36:45 GMT

I have been charged for Netflix and sky cinema because sky said i didn't cancel them before 2 months but for 2 months was free but I did cancel before couples of day of 2 months and I have been dragged out with different peoples over the phone some said we have to listen to our voice chat and which they did and I was right but still they didn't care one of lady from there called Ipshi I'm waiting a call back from her

Re: Been over charged due to Netflix and sky cinema

Mark39 — Tue, 14 Jan 2025 09:40:03 GMT

@Singh12 wrote:
...one of lady from there called Ipshi I'm waiting a call back from her

As it's already in hand with Sky, best to wait to see what they say.

Re: Been over charged due to Netflix and sky cinema

PandJ2020 — Tue, 14 Jan 2025 09:41:26 GMT

You have to give 31 days notice to cancel.

So if you have 2 months free then you have to cancel at the end of the first month.

Re: Been over charged due to Netflix and sky cinema

Singh12 — Tue, 14 Jan 2025 10:42:20 GMT

They never told me to cancel 31 days before anything even though I didn't want the Netflix and sky cinema but the sales guy pushed me for it

Re: Been over charged due to Netflix and sky cinema

PandJ2020 — Tue, 14 Jan 2025 10:47:02 GMT

Just pointing out the underlying T&C's you had previously agreed. Technically, you haven't been 'overcharged' but of course you can pursue a complaint etc. with Sky. (As other customers here we cannot help other than point out the terms)