https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880835#M242602 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304534">@Kriti</a>&nbsp;</P> <P>&nbsp;</P> <P>I believe the Vue tickets aren't available during a 'free trial' period of Sky Cinema, if that's applicable to you.</P> Tue, 14 Jan 2025 10:24:59 GMT TimmyBGood 2025-01-14T10:24:59Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880609#M242572 <P>I have just added Sky Cinema to my package and was told by the salesperson I was eligible &nbsp;to 2cinema passes per month through Sky VIP which I have used in the past but the app says I am ineligible and won't let me in .</P><P>what should I do ?&nbsp;</P> Mon, 13 Jan 2025 23:43:50 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880609#M242572 Kriti 2025-01-13T23:43:50Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880671#M242582 <P>When you log into the MySky app, s<SPAN>elect </SPAN><STRONG style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Sky VIP</STRONG><SPAN> in the bottom right, then scroll down the page and tap on the </SPAN><STRONG style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Your Vue Tickets</STRONG><SPAN> tile</SPAN></P> <P>&nbsp;</P> <P><SPAN>What error do you get when you select that tile?</SPAN></P> <P>&nbsp;</P> Tue, 14 Jan 2025 06:27:30 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880671#M242582 lettice 2025-01-14T06:27:30Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880835#M242602 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304534">@Kriti</a>&nbsp;</P> <P>&nbsp;</P> <P>I believe the Vue tickets aren't available during a 'free trial' period of Sky Cinema, if that's applicable to you.</P> Tue, 14 Jan 2025 10:24:59 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4880835#M242602 TimmyBGood 2025-01-14T10:24:59Z