topic Change Payment Details in Account & Billing

Change Payment Details

Nellie4 — Mon, 13 Jan 2025 17:31:51 GMT

i have been trying to change my payment details as the account I use is now closed. I've 2 different cards but neither works and I get an error.

Re: Change Payment Details

caesarome — Mon, 13 Jan 2025 19:22:34 GMT

@Nellie4

What does the error message say ?

Re: Change Payment Details

Nellie4 — Mon, 13 Jan 2025 20:28:53 GMT

I get the following message when I submit my card details. I've now tried 2 different cards and get the same message.

Your Bill

Change

Review

Confirmed

Payment method for Broadband

& Talk unsuccessful

Your current payment method has not changed due to an unexpected error. Please try again.

Feedback

Try again

View bill

Re: Change Payment Details

Nellie4 — Thu, 16 Jan 2025 17:08:11 GMT

Could someone please pick this up as i still haven't had a reply

Re: Change Payment Details

caesarome — Thu, 16 Jan 2025 17:17:40 GMT

You will have to call Sky to see if they can change this for you.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Change Payment Details

12rounds — Thu, 27 Feb 2025 00:31:37 GMT

Did anyone ever get to the bottom of this issue. I'm trying to change my payment card and getting the same error. Done a search and see theres multiple posts spanning over more than a year of people having the same problem. Clearly a problem on Sky's side as it has been approved at my banks side and managed to get other services sorted with the same card.