topic Missed payment in Account & Billing

Missed payment

Paz5 — Mon, 13 Jan 2025 17:08:22 GMT

Hi sky I forgot to pay and set up a direct debit I will pay it tomorrow morning but until can u please turn it on my alarm and CCTV is off no internet no tv and my grandchildren are not happy with out PlayStation they r upset please being a loyal customer for 26 years also vip just asking for 1 day please can u help me thank u

Re: Missed payment

MarkGoldsmith — Mon, 13 Jan 2025 17:11:34 GMT

@Paz5 this is a community forum of other Sky customers, not a direct route into Sky customer services.

Unfortunately the Sky process is fully automated, so overdue bills will lead to services being restricted until the bill is paid. Sky don't offer a system based on "promises of future payment".

Once you have paid your bill you will also need to resetup your payment method as your direct debit or card details will likely have been removed from your account when it was restricted due to late payment.

Re: Missed payment

caesarome — Mon, 13 Jan 2025 17:12:25 GMT

@Paz5

We are customers here but what we can say for sure is that Sky will not restore your service until you pay what you owe in full and setup the direct debit.

Re: Missed payment

Daniel0210 — Mon, 13 Jan 2025 17:48:52 GMT

@Paz5

And you then need to wait for your payment to clear into Skys account which isn't instant.