topic Refund of credit in Account & Billing

Refund of credit

RoyDT — Mon, 13 Jan 2025 13:44:54 GMT

I closed my account in December and Sky owe me some money and id like it payed into my bank account.

Would like to get this sorted ASAP.

Thanks

Roy

Re: Refund of credit

caesarome — Mon, 13 Jan 2025 13:49:19 GMT

@RoyDT

Can you confirm that you see a credit on your account and that your payment method in still in place on the account.

Re: Refund of credit

RoyDT — Mon, 13 Jan 2025 13:50:56 GMT

Hiya,

Yes credit of 32.66 is owed to me and payment is still open

Re: Refund of credit

caesarome — Mon, 13 Jan 2025 13:56:30 GMT

@RoyDT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund of credit

RoyDT — Mon, 13 Jan 2025 13:58:11 GMT

Thank you.

Re: Refund of credit

Lisa-P1987 — Mon, 13 Jan 2025 14:14:09 GMT

Thanks for escalating this. We’ve sent RoyDT an invite to chat.