topic Re: Credit refund in Account & Billing

Credit refund

megulitza — Mon, 13 Jan 2025 12:22:47 GMT

Hello,

I have credit on my account after leaving Sky in July 2024 which I would like to be refunded. It's still showing as credit on my Sky account and the payment method is still active.

Can the messaging team please help me with the refund please?

Many thanks

Elena

Re: Credit refund

Daniel0210 — Mon, 13 Jan 2025 12:26:53 GMT

@megulitza
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Mon, 13 Jan 2025 12:32:28 GMT

Now escalated @megulitza

Re: Credit refund

Tom-W19 — Mon, 13 Jan 2025 12:34:02 GMT

Thanks for escalating. We've sent an invite to @megulitza.