topic Re: Anyone else need help in Account & Billing

Anyone else need help

BURLINGTON — Mon, 13 Jan 2025 11:03:35 GMT

I'm so frustrated with Sky customer service

I'm going to call to their office in Burlington road on Monday 13 January2025.

(removed)

All I wanted was a replacement remote control for my tv, now I want my pound of flesh too.

Moderator note: Removed campaigning.

Re: Anyone else need help

Daniel0210 — Mon, 13 Jan 2025 11:06:49 GMT

@BURLINGTON wrote:

All I wanted was a replacement remote control for my tv,

Moderator note: Removed campaigning.

@BURLINGTON

Is this for Sky Q?

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Anyone else need help

TimmyBGood — Mon, 13 Jan 2025 12:24:05 GMT

@BURLINGTON wrote:

I'm going to call to their office in Burlington road

That's incredibly unlikely to be productive, and could conceivably lead to an unpleasant confrontation where you have very few rights.

@BURLINGTON wrote:

now I want my pound of flesh too.

I'd suggest being very careful not to be seen to be making threats or inciting others to act inappropriately.