topic Change Payment Methed in Account & Billing

Change Payment Methed

Andrew264 — Sun, 12 Jan 2025 16:17:22 GMT

I have managed to change my payment method for Sky Broadband, but everytime i try to confirm the payment method for the TV and Talk element, i keep getting an error upon cliking 'confirm'. Card details input are definitle correct. How do i speak to a Customer service rep regards to this ?

Re: Change Payment Methed

caesarome — Sun, 12 Jan 2025 16:33:34 GMT

@Andrew264 wrote:

How do i speak to a Customer service rep regards to this ?

Sky Broadband and Talk are bundled together so are you billed separately for your TV service ?

Re: Change Payment Methed

Andrew264 — Sun, 12 Jan 2025 19:26:28 GMT

Apologies, I meant i have updated my the 'Streaming TV' elemeant, but could not for the 'Broadband & Talk'

Re: Change Payment Methed

SKY1992bf — Sun, 12 Jan 2025 19:32:25 GMT

@Andrew264 use the link below and follow the instructions correctly for broadband it's the first option listed

https://www.sky.com/help/articles/change-payment-method-or-date