topic Can't View Sky Broadband Bill in Account & Billing

Can't View Sky Broadband Bill

SkyPhilip24 — Sun, 12 Jan 2025 15:56:17 GMT

Hi All,

I get an email every month saying "Your latest Sky bill is now available to view at sky.com/bill."
But when I log it there's nothing there,just this screen

I log in with the same account that the email is sent to.
Some issue with my account not linked or something?
Thanks in advance.
Philip

Re: Can't View Sky Broadband Bill

caesarome — Sun, 12 Jan 2025 16:09:25 GMT

@SkyPhilip24

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can't View Sky Broadband Bill

Tom-W19 — Mon, 13 Jan 2025 11:11:21 GMT

Thanks for escalating. We've sent an invite to @SkyPhilip24.

Re: Can't View Sky Broadband Bill

SkyPhilip24 — Wed, 15 Jan 2025 10:15:16 GMT

Hello,
I was speaking to someone on a chat bubble yesterday but it's disappeared today?

Re: Can't View Sky Broadband Bill

Lisa-P1987 — Wed, 15 Jan 2025 10:17:18 GMT

Hi there @SkyPhilip24 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. If you do not respond, the chat does get closed at the end of the day as our ROI team have different working patterns to the UK team.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can't View Sky Broadband Bill

SkyPhilip24 — Fri, 17 Jan 2025 10:28:30 GMT

Hi all,

I still haven't got any response on the chat bubble.
Last time the chat was opened at 11am I think,was told I would be transferred to Sky ROI chat and that was the last response I got for the day?

Thanks,
Philip

Re: Can't View Sky Broadband Bill

Lisa-P1987 — Fri, 17 Jan 2025 11:49:05 GMT

Hi there SkyPhilip24 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147