topic Re: Account number in Account & Billing

Account number

MeganKelvin — Sun, 12 Jan 2025 09:49:54 GMT

I have got rid of all letter that came in not realising the account number was on them and I can't set up my sky id without it. My bank account number last 6 digit details are not recognised either for some reason. Plus I don't have a welcome email with the number. Any help?

Re: Account number

caesarome — Sun, 12 Jan 2025 09:51:48 GMT

@MeganKelvin

You will have to contact Sky via the phone or social media to find out what it is.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Account number

MeganKelvin — Sun, 12 Jan 2025 10:14:21 GMT

Is there anyway I can get onto a live chat but not the virtual one

Re: Account number

caesarome — Sun, 12 Jan 2025 10:22:41 GMT

I'm not sure there is but I have have had a thought, has Sky taken your first payment yet as sometimes the reference number they use is your account number.

You might also be able to find it via your TV service if you are a TV customer and accessing your account details.

Re: Account number

MeganKelvin — Sun, 12 Jan 2025 10:24:52 GMT

I've been paying for well over a year I just wanted to upgrade then realised I had all of these issues I'll give this a try though

Re: Account number

MeganKelvin — Sun, 12 Jan 2025 10:27:30 GMT

No it never worked unfortunately