topic Setting up new TV Broadband account in Account & Billing

Setting up new TV Broadband account

Kitt — Sat, 11 Jan 2025 16:25:49 GMT

How do you set up an account when the site asks for previous address which is in the US and the site will not accept the postcode?

Re: Setting up new TV Broadband account

caesarome — Sat, 11 Jan 2025 19:52:34 GMT

@Kitt

Are you trying to place an order for Sky TV and Broadband ?

Re: Setting up new TV Broadband account

Kitt — Mon, 13 Jan 2025 02:40:00 GMT

Yes, I am trying to set up a new account for high speed internet and TV shows to be viewed on my computer not on a TV.

The challenge is SKy's website requires a previous address. The field for the post code only accepts a UK address. I have a U.S. postcode not a UK one. Therefore the system will not let me proceed to order a new account.

They don't answer their phone and they do have a live person on their website to help. Extremely frustrating and no customer service.

How do I purchase a 12 month subscription?

Re: Setting up new TV Broadband account

caesarome — Mon, 13 Jan 2025 05:42:04 GMT

@Kitt wrote:

Yes, I am trying to set up a new account for high speed internet and TV shows to be viewed on my computer not on a TV.

Sky's TV service is not computer based as it is via a TV.

As you can't place the order online all you can do is to call them instead.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.