topic Re: Your email address cannot be updated. Please try again later in Account & Billing

Your email address cannot be updated. Please try again later

Eric+M — Sat, 11 Jan 2025 16:15:35 GMT

I tried to change my email address about a month ago and just got this error message "Your email address cannot be updated. Please try again later".

I tried again a few days ago, same thing...

Is there anyway to resolve this issue?

Thanks

Re: Your email address cannot be updated. Please try again later

caesarome — Sat, 11 Jan 2025 16:18:54 GMT

@Eric+M

To confirm this is the household email address that you are trying to update as we can arrange some help for you via here if you want ?

Re: Your email address cannot be updated. Please try again later

Eric+M — Sat, 11 Jan 2025 16:27:28 GMT

Yes, it is

Re: Your email address cannot be updated. Please try again later

caesarome — Sat, 11 Jan 2025 16:32:33 GMT

@Eric+M

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Your email address cannot be updated. Please try again later

Eric+M — Sat, 11 Jan 2025 17:56:22 GMT

Does it matter if I shutdown my PC in between?
Would it catchup next time I go back to this page?

Re: Your email address cannot be updated. Please try again later

caesarome — Sat, 11 Jan 2025 19:20:21 GMT

You could bookmark this page or website before hand as you are free to close down your PC.

Re: Your email address cannot be updated. Please try again later

Greenfingers001 — Sun, 12 Jan 2025 13:29:25 GMT

Thanks for escalating this. We’ve sent @Eric+M an invite to chat.