topic Re: Missing statement in Account & Billing

Missing statement

Tommy85 — Fri, 10 Jan 2025 22:29:45 GMT

Hi,

I am looking for a bill/statement from spring 2024 that seems to be missing. Is there any other way for me to find it? I had a look through my bank statement and that month was paid yet no statement.

Thanks,

Re: Missing statement

caesarome — Fri, 10 Jan 2025 22:33:05 GMT

@Tommy85

You should be able to see a years worth of Sky bills via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk/previous

So what month is missing and do you have the month prior to after it ?

Re: Missing statement

Tommy85 — Sat, 11 Jan 2025 06:33:02 GMT

Hi,

March. I have 11 out of the 12 statements for the year. March is the only one missing for some reason.

Re: Missing statement

caesarome — Sat, 11 Jan 2025 10:06:02 GMT

Do you have last February's ?

Re: Missing statement

Tommy85 — Sat, 11 Jan 2025 10:49:08 GMT

Yes February, then skipped right to April. It's weird.

Re: Missing statement

caesarome — Sat, 11 Jan 2025 13:03:39 GMT

@Tommy85

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Missing statement

Greenfingers001 — Sun, 12 Jan 2025 11:25:39 GMT

Thanks for escalating this. We’ve sent @Tommy85 an invite to chat.