topic Re: Direct debits in Account & Billing

Direct debits

VJO — Fri, 10 Jan 2025 17:43:55 GMT

Just signed up as a new customer to sky broadband and tv, I've received two Direct debit emails from my bank but don't know why I've got two set up!

Re: Direct debits

GD1 — Fri, 10 Jan 2025 18:26:38 GMT

@VJO Did you sign up for Sky stream for your TV package? If so Stream & broadband are billed seperately which means 2 direct debits, 1 for broadband and 1 for Stream/Glass.

Re: Direct debits

VJO — Fri, 10 Jan 2025 18:36:55 GMT

I signed up for broadband and Netflix so that's probably it. How does the payment get split as I was told just one total price?

Re: Direct debits

GD1 — Fri, 10 Jan 2025 19:25:00 GMT

@VJO You'll need to check the email confirmation as to what you signed up for as the prices wiull be on that email for broadband & stream, that will show how it's split.

Or check each individual bill on the mysky app.

Re: Direct debits

VJO — Fri, 10 Jan 2025 19:40:36 GMT

Thank you. I've checked My Bills in the app but as I've only just signed up (2 days ago) nothing shows yet, until after the first month apparently