topic Why when I'm calling sky do I keep going through to o2? in Account & Billing

Why when I'm calling sky do I keep going through to o2?

Superblues9 — Fri, 10 Jan 2025 10:22:32 GMT

I'm calling skys phone number and I'm going through to o2

Re: Why when I'm calling sky do I keep going through to o2?

caesarome — Fri, 10 Jan 2025 10:24:09 GMT

@Superblues9

Are you using an O2 mobile or a Sky one or landline phone ?

Re: Why when I'm calling sky do I keep going through to o2?

Superblues9 — Fri, 10 Jan 2025 10:24:59 GMT

I'm having to use an o2 phone as my sky land line isn't working but when I speak to them on the phone they are useless !

Re: Why when I'm calling sky do I keep going through to o2?

Superblues9 — Fri, 10 Jan 2025 10:26:22 GMT

I'm calling the sky number on an o2 phone but it goes through to o2 and I can't find another number to call I've tried all ones on skys website same thing happens

Re: Why when I'm calling sky do I keep going through to o2?

caesarome — Fri, 10 Jan 2025 10:28:31 GMT

If you are using the 150 number then you can only call Sky from a Sky mobile or a Sky landline phone.

So under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Why when I'm calling sky do I keep going through to o2?

Superblues9 — Fri, 10 Jan 2025 12:10:13 GMT

I'm calling the number it shows on skys website

(removed)

which is so confusing

Moderator note: Removed phone number.

Re: Why when I'm calling sky do I keep going through to o2?

Superblues9 — Mon, 13 Jan 2025 09:23:58 GMT

I'm calling the number it says on the sky website (removed)

MODERATION NOTE: Removed phone number.

Re: Why when I'm calling sky do I keep going through to o2?

TimmyBGood — Fri, 10 Jan 2025 13:27:42 GMT

@Superblues9

Dialing 150 typically gets through to the SIM provider support, so 150 from a Sky mobile reaches Sky, but 150 from an 02 mobile goes through to an 02 call centre.