topic Re: Credit Refund in Account & Billing

Credit Refund

KrisCatana — Mon, 06 Jan 2025 18:12:23 GMT

Hi. I've been charged again even though I moved to another provider and I have 48.60£ credit which I want to be refunded

caesarome — Mon, 06 Jan 2025 19:29:18 GMT

What date did you move to a new provider and was this for broadband and talk only ?

Is your payment method still in place on your account ?

Tom-W19 — Tue, 07 Jan 2025 10:51:09 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

KrisCatana — Thu, 09 Jan 2025 17:36:27 GMT

Thank you . But I'm still waiting for someone to contact me . I didn't get any message and it's been a few days now

caesarome — Thu, 09 Jan 2025 19:17:54 GMT

I have alerted the messaging team again for you so if they do not get in touch sometime tomorrow then you will have to call in I'm afraid.

Mr+Flibbles+86 — Fri, 10 Jan 2025 13:07:34 GMT

Thanks for escalating this. We’ve sent an invite to chat.