topic Re: Credit refund after leaving Sky in Account & Billing

Credit refund after leaving Sky

Janette05 — Mon, 28 Oct 2024 13:25:38 GMT

I have a credit on my account and am no longer with Sky. How do I get the money back?

Re: Credit refund after leaving Sky

Daniel0210 — Mon, 28 Oct 2024 13:26:29 GMT

@Janette05
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit refund after leaving Sky

caesarome — Mon, 28 Oct 2024 13:27:11 GMT

@Janette05

What date was your last day with Sky ?

Re: Credit refund after leaving Sky

Janette05 — Mon, 28 Oct 2024 13:28:30 GMT

Yes the credit is showing on my Sky account. I would appreciate any help to get this refunded asap.

Thanks

Re: Credit refund after leaving Sky

Daniel0210 — Mon, 28 Oct 2024 13:31:30 GMT

@Janette05
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund after leaving Sky

Janette05 — Mon, 28 Oct 2024 13:32:26 GMT

Thank you!

Re: Credit refund after leaving Sky

Daniel0210 — Mon, 28 Oct 2024 13:35:26 GMT

Now escalated @Janette05

Re: Credit refund after leaving Sky

Mr+Flibbles+86 — Mon, 28 Oct 2024 13:37:53 GMT

Thanks for escalating this. We’ve sent an invite to @Janette05 to chat.

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 15:39:18 GMT

Hii

I am still waiting for a refund of my credit balance, if you could help please

Thanks

Janette

Re: Credit refund after leaving Sky

Mark39 — Thu, 09 Jan 2025 15:48:15 GMT

What was the outcome of your chat with the Messaging Team?

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 16:05:03 GMT

Hi Daniel

we left Sky in August so would be grateful if you could escalate this

Thanks

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 16:06:21 GMT

Showing credit on Sky

Re: Credit refund after leaving Sky

Mark39 — Thu, 09 Jan 2025 16:10:59 GMT

@Mark39 wrote:

What was the outcome of your chat with the Messaging Team?

Re: Credit refund after leaving Sky

caesarome — Thu, 09 Jan 2025 16:15:32 GMT

@Janette05

You posted about this on here last here and on the 28th October as you can see here Sky sent you a private message so what was the result of that chat:

https://helpforum.sky.com/t5/Account-Billing/Credit-refund-after-leaving-Sky/m-p/4799942/highlight/true#M233856

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 17:53:32 GMT

They said it would be done soon, had forgotten all about it until now

Re: Credit refund after leaving Sky

caesarome — Thu, 09 Jan 2025 19:14:40 GMT

@Janette05

Is it still appearing as a credit on the account ?

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 22:24:17 GMT

Yes still showing a credit on Sky account

Re: Credit refund after leaving Sky

caesarome — Thu, 09 Jan 2025 22:27:57 GMT

@Janette05

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund after leaving Sky

Janette05 — Thu, 09 Jan 2025 22:40:48 GMT

Thank you so much

Re: Credit refund after leaving Sky

Lisa-P1987 — Fri, 10 Jan 2025 09:00:20 GMT

Thanks for escalating this. We’ve sent Janette05 an invite to chat.