topic Re: Refund of overcharge in Account & Billing

Refund of overcharge

Sam329 — Wed, 08 Jan 2025 23:19:53 GMT

I spoke to someone in December and was told I would get a refund of £72 on 6 jan. he said he would phone me on that day to make sure I received it. No refund and no call

Re: Refund of overcharge

Daniel0210 — Thu, 09 Jan 2025 05:05:37 GMT

@Sam329

Did you make an unnecessary manual payment therefore paid twice? Is the amount you are expecting to be refunded showing as a credit on your Sky account?

Re: Refund of overcharge

Tom-W19 — Thu, 09 Jan 2025 10:46:44 GMT

Hi @Sam329

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147