topic Re: Sky stream restricted in Account & Billing

Sky stream restricted

Sydders27 — Wed, 08 Jan 2025 17:59:57 GMT

My service has been restricted, I paid the bill for it to be reinstated, set up new payment method then I click the button to reinstate service and it takes me back in a loop. It's been doing that for 8 hrs

Re: Sky stream restricted

Daniel0210 — Wed, 08 Jan 2025 18:11:36 GMT

@Sydders27

You have to allow time for your payment to clear into Skys account. It's not instant.

Re: Sky stream restricted

Sydders27 — Wed, 08 Jan 2025 18:13:44 GMT

On the screen it says please allow up to 4hrs for services to be reinstated. As mentioned this has now been going on for 8hrs

Re: Sky stream restricted

MarkGoldsmith — Wed, 08 Jan 2025 18:23:15 GMT

@Sydders27 wrote:
My service has been restricted, I paid the bill for it to be reinstated, set up new payment method then I click the button to reinstate service and it takes me back in a loop. It's been doing that for 8 hrs

Have you also tried rebooting the stream puck as well? I guess it's possible the service has been reinstated but the puck hasn't checked back into Skys servers to pick up the message, and a reboot should ensure it does check back into the servers.