topic Re: Credit Refund in Account & Billing

Credit Refund

TheSuperFox — Sun, 05 Jan 2025 19:09:24 GMT

My Sky account is showing 'in credit' and I would like to request a refund- it shows up under my tv/broadband bill (I no longer use Sky for broadband and imagine that’s where the credit is linked)

Re: Credit Refund

caesarome — Sun, 05 Jan 2025 19:30:38 GMT

@TheSuperFox

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund

Greenfingers001 — Mon, 06 Jan 2025 09:12:06 GMT

Thanks for escalating this. We’ve sent @TheSuperFox an invite to chat.

Re: Credit Refund

Lisa-P1987 — Wed, 08 Jan 2025 11:53:45 GMT

We are still looking to help you TheSuperFox . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Credit Refund

TheSuperFox — Wed, 08 Jan 2025 16:54:26 GMT

Hello all

apologies for missing thread replies

yes I would like assistance with this please