topic Re: Two accounts in Account & Billing

Two accounts

Skyharassment — Tue, 07 Jan 2025 13:39:32 GMT

I requested that sky cancel my account and I opened a new account believing they had done this. However they did not and I have been paying for two. I have now left the country and live in Thailand and I can not get get any sense out of anyone or get my money refunded. I am so fed up with dealing with such an inefficient company. What do you suggest I do?

Re: Two accounts

caesarome — Tue, 07 Jan 2025 13:46:05 GMT

@Skyharassment

Did you give the required notice of 31 days to cancel the account for your TV service and 14 days for broadband and talj and when contacted them did you get an email confirming the cancellation.

There is a messaging service that you can use here to get in contact with them about this:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link

Re: Two accounts

Skyharassment — Wed, 08 Jan 2025 10:17:43 GMT

Oh stupid me... I never thought to contact the company at the time, I thought a fairy had done it. Of course I contacted them!!! However, if you try and contact them now... forget it. Been waiting 2 hours to get a response. How about you write a helpful response, other than a patronising one.

Re: Two accounts

PandJ2020 — Wed, 08 Jan 2025 10:20:24 GMT

@Skyharassment wrote:
How about you write a helpful response, other than a patronising one.

The question was correct, particularly around the confirmation of cancellation. If you did not receive confirmation then it wasn't cancelled.

We're other customers here, not Sky customer services.

Re: Two accounts

caesarome — Wed, 08 Jan 2025 10:21:34 GMT

As you had provided no details whatsoever what you had done it was impossible to know what has happened and for why but in any case as I am a customer I shan't be posting here again. Hope you manage to sort it.