topic Re: Mobile bill in credit in Account & Billing

Mobile bill in credit

nicaloons — Tue, 07 Jan 2025 14:52:05 GMT

I want a refund of credit on my mobike bill as we have switched from sky. Any idea how to do it online? Don't want to call and be left on hold. The chatbot is useless

Re: Mobile bill in credit

Mark39 — Tue, 07 Jan 2025 15:00:55 GMT

It should be refunded automatically within 6 weeks or so - providing you haven't cancelled your direct debit or card payment.

Re: Mobile bill in credit

caesarome — Tue, 07 Jan 2025 17:43:32 GMT

@nicaloons

To help speed the refund process up I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Mobile bill in credit

Tom-W19 — Wed, 08 Jan 2025 08:40:19 GMT

Thanks for escalating. We've sent an invite to @nicaloons.