topic Re: Credit refund after cancelling broadband in Account & Billing

Credit refund after cancelling broadband

sk3891 — Sat, 07 Dec 2024 21:14:12 GMT

Could anyone please tell me how to get the credit back?

Re: Credit refund after cancelling broadband

caesarome — Sat, 07 Dec 2024 22:01:03 GMT

When did you leave Sky and are you happy to be sent a private message on here from Sky's messaging team as they can issue the refund for you.

Re: Credit refund after cancelling broadband

sk3891 — Sat, 07 Dec 2024 22:06:56 GMT

Thank you for your reply. I left 12-November. Yes I would be happy to share the details over private message. I could call Sky heap desk but I am abroad.

Re: Credit refund after cancelling broadband

caesarome — Sat, 07 Dec 2024 22:14:39 GMT

@sk3891

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit refund after cancelling broadband

Addie15 — Sun, 08 Dec 2024 09:38:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @sk3891.

Re: Credit refund after cancelling broadband

jtmcg — Tue, 07 Jan 2025 20:04:36 GMT

i cancelled my account and the service ended on 9th Nov 2024. Sky has taken payment to 25th Nov 2024. i require a refund for the intervening period. Sky has made no effort to refund me and must do so with out any further delay.

Re: Credit refund after cancelling broadband

caesarome — Tue, 07 Jan 2025 20:21:48 GMT

@jtmcg

Do you now see a credit on your account ?

Re: Credit refund after cancelling broadband

jtmcg — Tue, 07 Jan 2025 20:33:39 GMT

there is no credit just a zero balance

Re: Credit refund after cancelling broadband

caesarome — Tue, 07 Jan 2025 21:39:15 GMT

@jtmcg

In that case you will have to call them as usually an overpayment on a cancelled account will appear as a credit that can then be refunded so they will need to look into this for you.

Re: Credit refund after cancelling broadband

nealbrown — Wed, 21 May 2025 09:30:02 GMT

Hello. I cancelled my broadband on 12 March and am still waiting for a refund on the credit amount. Please can I escalate this?

Re: Credit refund after cancelling broadband

caesarome — Wed, 21 May 2025 12:11:29 GMT

@nealbrown

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund after cancelling broadband

Mr+Flibbles+86 — Wed, 21 May 2025 12:20:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.