Sky customer services - never realised it was so poor

CK16 — Tue, 07 Jan 2025 15:47:03 GMT

Out of sheer ignorance, I subscribed to TNT Sports. I thought I could cancel it online, and it would be all good. Unfortunately, I had to do it through Sky. And then started the marathon. What started in the early morning was to cancel TNT Sports, which escalated to wanting to cancel everything but the signature. And then after another few hours of waiting and reading inane posts about how they are getting experts to make sure that I know the option that would be best for me.....I went on to cancel the whole SKY TV - just sheer exhaustion of the wait and exasperation with the inanity and cuteness of the process. So, after being one of the first SKY customers way back in the 90s, I am today free of SKY. They lost a longstanding loyal customer because of their poor processes.
Well done SKY you made me see the light today - never had to endure your telephone or online services so far. and now I know the meaning of patience. a valuable lesson I guess.

Anyone have a similar problem. Oh by the way it was some 4 hours of waiting before the final decision

Re: Sky customer services - never realised it was so poor

Daniel0210 — Tue, 07 Jan 2025 16:08:24 GMT

@CK16 wrote:
I am today free of SKY.

@CK16

Not from today. You will be starting a 31 day notice period.

Billing continues through this period so keep your payment method active so Sky can reimburse you any overpayment about 6 weeks after your last day of connection.

topic Re: Sky customer services - never realised it was so poor in Account & Billing

Sky customer services - never realised it was so poor

Re: Sky customer services - never realised it was so poor