topic Re: outstanding credit in Account & Billing

outstanding credit

pol3 — Tue, 07 Jan 2025 14:55:50 GMT

Cancealed my whole sky account in october 2024 , After being with sky for over 20 years , had to make saving somewhere

I was told I would be credit back to my bank account the outstanding amount of £44. and not to canceal my direct debit until I have recieved it ,

I am still waiting for my refund , this is my money and you are collecting the intrest on it

Re: outstanding credit

SKY1992bf — Tue, 07 Jan 2025 14:58:07 GMT

@pol3 is this amount physically showing as credit on your sky account

Re: outstanding credit

Daniel0210 — Tue, 07 Jan 2025 15:35:00 GMT

@pol3
Refunds can take up to 6 weeks from your last day of connection.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: outstanding credit

pol3 — Wed, 08 Jan 2025 12:14:22 GMT

yes it is

Re: outstanding credit

Daniel0210 — Wed, 08 Jan 2025 12:20:27 GMT

@pol3
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: outstanding credit

Lisa-P1987 — Wed, 08 Jan 2025 12:26:55 GMT

Thanks for escalating this. We’ve sent pol3 an invite to chat.

Re: outstanding credit

JH13 — Wed, 08 Jan 2025 17:35:44 GMT

Having exactly the same problem. Im owed £62 and was promised the refund before Christmas. Hasnt happened yet

Re: outstanding credit

Daniel0210 — Wed, 08 Jan 2025 17:37:41 GMT

@JH13

A repeat of post 3 above…

Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: outstanding credit

JH13 — Wed, 08 Jan 2025 17:39:12 GMT

Already contacted and was advised by the messaging team that payment would ne 3-5 days. They still have my babk account details. Took a photo of the conversation

Re: outstanding credit

Daniel0210 — Wed, 08 Jan 2025 17:41:34 GMT

@JH13

Thats 3-5 working days so when was that arranged?

Re: outstanding credit

JH13 — Wed, 08 Jan 2025 17:51:23 GMT

23 December

Re: outstanding credit

Daniel0210 — Wed, 08 Jan 2025 18:05:47 GMT

@JH13
** There is no previous forum thread where your issue was escalated to Sky?**

I’ve escalated your post to Sky and their Messaging Team should contact you later but more likely to be tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: outstanding credit

JH13 — Wed, 08 Jan 2025 18:06:13 GMT

Thanks for your help Daniel

Re: outstanding credit

Tom-W19 — Thu, 09 Jan 2025 10:39:36 GMT

Thanks for escalating. We've sent an invite to @JH13.

Re: outstanding credit

JH13 — Thu, 09 Jan 2025 20:26:57 GMT

Got the invite but still not resolved. Is it normal for a sky advisor to ask for my bank account number and sort code over messenger in order to fix an issue whereby the sky app wont let me change my payment method to DD? Seems sky will do anything not to part with 62 quid. Absolute shambles, glad I moved to another ISP. Raised a complaint with them. Cant see me getting back the money they owe me

Re: outstanding credit

Mark39 — Thu, 09 Jan 2025 20:31:53 GMT

@JH13 wrote:

Got the invite but still not resolved. Is it normal for a sky advisor to ask for my bank account number and sort code over messenger..

Sky will have verified your identity before doing so. Did you provide them?

Re: outstanding credit

Ayel — Fri, 18 Jul 2025 22:51:45 GMT

Hi I contacted Sky regarding my outstanding balance and got a cheque raised. Is this sent via email or in the post? Because if it's via post I think its going to my old address and there is no where on my account to change this?

Re: outstanding credit

Daniel0210 — Sat, 19 Jul 2025 05:04:03 GMT

@Ayel

Cheques are sent via Royal Mail post. You'll need to contact Sky to put a stop on that cheque and either raise another or reinstate your previous payment method so it can be returned to your bank.