topic Re: Box collection in Account & Billing

Box collection

Engels — Tue, 07 Jan 2025 07:10:11 GMT

To whom it may concern.

We cancelled our subscription to sky after 4 years use, we were told a postal box would be sent so we could return our sky broadband box. We have yet received nothing.

I can't find a number to contact or email address to write to. I do not want to get charged for not returning my sky broadband box.

Re: Box collection

Mark39 — Tue, 07 Jan 2025 08:14:48 GMT

@Engels we're a customer Community, I'm afraid. If Sky see your post, they won't know who you are.

You can use your own packaging as explained here. Sky's packaging is usually sent towards the end of your notice period. Give them a call if you haven't received it.

https://www.sky.com/help/articles/return-tv-broadband-t3

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: Box collection

GD1 — Tue, 07 Jan 2025 09:08:24 GMT

@Engels Your post has been moved from the email forum as that is not an email route to Sky but is for customers who have Sky/Yahoo email account queries.

Re: Box collection

TimmyBGood — Tue, 07 Jan 2025 14:17:35 GMT

@Engels wrote:

We cancelled our subscription to sky after 4 years use, we were told a postal box would be sent so we could return our sky broadband box.

Sky is apparently no longer requiring return of Q Hubs. They'd probably still want a Sky Broadband Hub back.