topic Returned sky mini box in Account & Billing

Returned sky mini box

Craig537 — Tue, 07 Jan 2025 13:12:26 GMT

I have returned my sky mini box in the packaging sent to me and using the address label provided. I have retained proof of postage. I received an email saying that my package was with the courier, but I am still receiving emails saying that I haven't returned my equipment. Are you able to track my package?

Re: Returned sky mini box

Daniel0210 — Tue, 07 Jan 2025 13:14:54 GMT

@Craig537

As you have proof of posting it back I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned sky mini box

Daniel0210 — Tue, 07 Jan 2025 13:23:08 GMT

Now escalated @Craig537

Re: Returned sky mini box

Greenfingers001 — Tue, 07 Jan 2025 13:25:18 GMT

Thanks for escalating this. We’ve sent @Craig537 an invite to chat.