topic Incorrect bill in Account & Billing

Incorrect bill

Craddock1 — Tue, 07 Jan 2025 10:00:30 GMT

I left sky broadband last month, officially got cancelled on 16/12. I have been charged 15/12-14/01 full price for the month, but I left after a day so surely this needs to be refunded?

Re: Incorrect bill

caesarome — Tue, 07 Jan 2025 10:02:49 GMT

@Craddock1

That bill would have been created 14 days earlier so before you had left so do you now see a credit on your account. It might appear on what will have been your next bill ?

Re: Incorrect bill

Craddock1 — Tue, 07 Jan 2025 10:58:14 GMT

Doesn't show anything on my next bill but does show credit for cancellation under 'latest bill' so will I receive that when my next bill would've been?

thanks for the help

Re: Incorrect bill

caesarome — Tue, 07 Jan 2025 11:27:40 GMT

As you now see a credit then it is this that can be refunded.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Incorrect bill

Mr+Flibbles+86 — Tue, 07 Jan 2025 11:34:53 GMT

Thanks for escalating this. We’ve sent an invite to @Craddock1 to chat.

Re: Incorrect bill

Craddock1 — Tue, 07 Jan 2025 11:47:55 GMT

Thanks again really appreciate it