topic Sky Mobile credit in Account & Billing

Sky Mobile credit

Krogoth — Mon, 06 Jan 2025 21:32:49 GMT

Hello, last month I cancelled my Sky Mobile and used a PAC to move to another provider. My latest bills show a Credit on my account, but this looks to be rolling over each month. How can I get this money refunded to me?

Thanks

Re: Sky Mobile credit

caesarome — Mon, 06 Jan 2025 22:05:40 GMT

@Krogoth

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky Mobile credit

Mr+Flibbles+86 — Tue, 07 Jan 2025 10:25:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.