topic Re: Contacting Sky - accessibilty customer in Account & Billing

Contacting Sky - accessibilty customer

jabez101 — Mon, 06 Jan 2025 19:11:31 GMT

I need to contact Sky but need an email address for customer services. I cannot hear and don't use phones. I installed the Relay UK app and they never answer the calls - they ALWAYS disconnect after not being answered after about a minute and a half.

The online chat is NEVER available - it shows as 'available' when you go to the Sky website but after being encoutaged to log in, the availabilty disappeares - as does their text option also.

Thanks for any help. (The query I have cannot be managed online - ie it's not an upgrade I'm after.)

Re: Contacting Sky - accessibilty customer

caesarome — Mon, 06 Jan 2025 19:26:43 GMT

@jabez101

If you get yourself registered with Sky's Accessibility team then there are extra contact options for you:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Contacting Sky - accessibilty customer

jabez101 — Mon, 06 Jan 2025 21:14:24 GMT

Thanks for your quick reply. I have previously registered as an access-limited customer and expressed a 'reasonable adjustment ' request for communications via email but they failed to provide any alternative form of access when I asked for an email address for customer services.

I'll try to locate the previous messages I received from them ,- I think they used the account mysky (@) sky com.

I'll try that one. If it doesn't bounce back, at least I know it will receive some sort of attention, even if it's just forwarded to the most suitable team.

Thanks again for your quick response. much appreciated 👍.

Re: Contacting Sky - accessibilty customer

jabez101 — Sun, 12 Jan 2025 23:56:59 GMT

Well . . . the acknowledgement from Sky advised they would 'aim to contact you within 24 hours'.

I'm still waiting just short of a week later - great service Sky. Maybe the batteries were taken out of their clock before Chrimbo to power some desktop tree lights. You're really complying with the Equalities Act in communicating via a previously agreed mode of communication.

Looks like I'll have to resort to 'snail-mail' to attempt to get my concerns sorted.

Re: Contacting Sky - accessibilty customer

GD1 — Mon, 13 Jan 2025 09:25:00 GMT

@jabez101 You're not talking to Sky but to other customers.