Cancelling sky tv

ZL2 — Mon, 06 Jan 2025 18:47:10 GMT

Hello, I tried to cancel my sky subscription today (unfortunately) I am unable to afford it anymore.

I was told I was not able to cancel my tv subscription at all unless I was close to my contract date. Rewind 7 weeks ago or so I rang for the same reason, and was told there would be a one off cancellation fee, at that point it was something like £250! I said I would discuss it with my wife and we would go from there. So that's why I called today to cancel it and pay the one off fee I was previously told about. So why was I told today that I am unable to cancel and I shouldn't have been told I was able to and to pay a cancellation fee!?

I am really unable to pay the amount to a change in my circumstances and just wanted this sorted without worrying every month about this extra mount going out of my account. Help please

Re: Cancelling sky tv

Daniel0210 — Mon, 06 Jan 2025 19:16:43 GMT

@ZL2
The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

It sounds like on the second occasion they wouldn't agree to you cancelling.

topic Re: Cancelling sky tv in Account & Billing

Cancelling sky tv

Re: Cancelling sky tv