topic Re: Waiting for my refund in Account & Billing

Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 15:52:57 GMT

Hello,

I cancelled my sky subscriptions and they ended on the 4th of December. I was told that I would have a refund on the 4th of January but I haven't had it and nor have I heard anything from Sky.

Is there a way to speak to anyone without calling? There used to be a live chat option but now that's gone.

couos anyone help me please?

Re: Waiting for my refund

Daniel0210 — Mon, 06 Jan 2025 15:54:04 GMT

@Steve1102
Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Waiting for my refund

caesarome — Mon, 06 Jan 2025 16:09:59 GMT

@Steve1102

Can you confirm that you can see a credit on your account ?

Re: Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 16:25:22 GMT

Hello thankyou for the speedy reply's, it has not come through as a credit yet

Re: Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 16:26:07 GMT

Also I have not cancelled the direct debit

Re: Waiting for my refund

Daniel0210 — Mon, 06 Jan 2025 16:28:30 GMT

@Steve1102

Post back on this thread when it shows as a credit and we can escalate it to Sky.

Re: Waiting for my refund

caesarome — Mon, 06 Jan 2025 16:35:23 GMT

@Steve1102 wrote:

Hello thankyou for the speedy reply's, it has not come through as a credit yet

@Steve1102

So to confirm that one what will have been your January bill that you do not see a credit on it ?

Re: Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 17:24:10 GMT

Yes it would have been the January bill but my

contract ended on the 4th of December

Re: Waiting for my refund

caesarome — Mon, 06 Jan 2025 17:27:24 GMT

And nothing appears on what will have been your February bill ?

What was your billing date each month ?

Re: Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 17:32:52 GMT

No I've had no bills since the 2nd of December and that one was until the 1st of January.

I had new bills on the 2nd of every month.

Re: Waiting for my refund

caesarome — Mon, 06 Jan 2025 19:31:23 GMT

So on this 1st/2nd January bill what does it show ?

Re: Waiting for my refund

Steve1102 — Mon, 06 Jan 2025 19:57:05 GMT

I don't have a bill for January

Re: Waiting for my refund

caesarome — Mon, 06 Jan 2025 20:03:27 GMT

I know you left in December but usually a bill would appear if the credit is on it, so if you don't see a January bill here then you will need to call them again if you believe you are owed an amount after leaving:

https://www.sky.com/bill/tv-broadband-talk