topic Re: Credit Refund in Account & Billing

Credit Refund

Keith232 — Mon, 06 Jan 2025 15:08:43 GMT

How long do you Normally wait for credit refund after leaving sky.

Regards keith

Re: Credit Refund

Daniel0210 — Mon, 06 Jan 2025 15:09:55 GMT

@Keith232
Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit Refund

Keith232 — Mon, 06 Jan 2025 15:21:01 GMT

Hi @Daniel0210

I have not cancelled any payment method's as i was advised not too.

Yes its shown as credit in my billing.

Regards keith

Re: Credit Refund

Daniel0210 — Mon, 06 Jan 2025 15:22:37 GMT

@Keith232
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Lisa-P1987 — Mon, 06 Jan 2025 15:26:00 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Credit Refund

Keith232 — Fri, 28 Feb 2025 09:00:56 GMT

How long does the refund normally take I've had it escalated and went through the process to get a refund but still nothing?

Still showing as credit in my account.

Regards

Keith

Re: Credit Refund

Daniel0210 — Fri, 28 Feb 2025 10:03:39 GMT

@Keith232

We weren't privy to the chat conversation but normally 3-5 working days. What were you told through the chat?

Re: Credit Refund

Keith232 — Fri, 28 Feb 2025 10:05:05 GMT

I was told it was passed to accounts to process a refund and I left it with them but some time has gone by.

Keith

Re: Credit Refund

Daniel0210 — Fri, 28 Feb 2025 10:07:20 GMT

@Keith232

If you don't want to call Sky all we can do is re-escalate it again.

Re: Credit Refund

Keith232 — Fri, 28 Feb 2025 10:09:36 GMT

Can we re escalate it again? please.

Thank you

Regards Keith

Re: Credit Refund

Addie15 — Fri, 28 Feb 2025 10:11:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Keith232.

Re: Credit Refund

Daniel0210 — Fri, 28 Feb 2025 10:11:18 GMT

@Keith232

I have re-escalated it. The process is as before.

Re: Credit Refund

caesarome — Fri, 28 Feb 2025 10:11:29 GMT

@Keith232

I have escalated your post so same as before with the chat bubble when it appears.