topic Re: Moving House but New House Not For 6 weeks in Account & Billing

Moving House but New House Not For 6 weeks

Thomas62 — Mon, 06 Jan 2025 13:08:21 GMT

I'll probably be moving out my house in the next week but moving into temporary accommodation until the end of February. So I don't know if I can pause my sky account and then restart again when I move into my new accommodation or just completely cancel everything and start again.

Re: Moving House but New House Not For 6 weeks

Daniel0210 — Mon, 06 Jan 2025 13:13:16 GMT

@Thomas62

You can't pause an account and remember that return packaging for any loaned hub Sky are expecting back will be sent to your current account address and you'll need to give 14 days notice to cancel. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Moving House but New House Not For 6 weeks

Thomas62 — Mon, 06 Jan 2025 13:16:59 GMT

Not really the help I needed but thanks for your insight

Re: Moving House but New House Not For 6 weeks

Daniel0210 — Mon, 06 Jan 2025 13:21:08 GMT

@Thomas62

The reply covers both parts of the question

@Thomas62 wrote:

I don't know if I can pause my sky account and then restart again when I move into my new accommodation

No you can't

or just completely cancel everything and start again.

Also explained re notice period, packaging and returning loaned equipment.

Re: Moving House but New House Not For 6 weeks

Thomas62 — Mon, 06 Jan 2025 13:22:45 GMT

As I said thanks for your insight

Re: Moving House but New House Not For 6 weeks

caesarome — Mon, 06 Jan 2025 13:28:33 GMT

@Thomas62

If you keep you subscription going you can still have access to content on Sky Go.