topic Disney plus in Account & Billing

Disney plus

Tanyawhitney — Sun, 05 Jan 2025 14:42:33 GMT

I hope this message finds you well. I would like to request the cancellation of my Disney+ subscription via marketplace. It appears that Sky has been charging me twice for this service, as it is included in the new package I agreed to a few months ago, and it should have been canceled at that time. Additionally, I kindly ask for a refund for the duplicate charges for the Disney+. service. Thank you for your help.. Tanya

Re: Disney plus

Mark39 — Sun, 05 Jan 2025 14:47:14 GMT

You may be able to cancel it yourself here: https://www.sky.com/help/articles/sky-marketplace-cancel-apps

As to a refund, that's unlikely, but you could speak directly to Sky about it.

We're a Community of customers, like yourself, rather than Sky Customer Services.

Re: Disney plus

MarkGoldsmith — Sun, 05 Jan 2025 14:49:42 GMT

@Tanyawhitney wrote:
It appears that Sky has been charging me twice for this service, as it is included in the new package I agreed to a few months ago,

As far as I'm aware Sky don't offer a package that includes Disney + so I don't know how it could have been included as part of a deal you negotiated.

Re: Disney plus

Tanyawhitney — Sun, 05 Jan 2025 14:59:17 GMT

Thank you, Mark. Appreciate your help.
When I upgraded my account, Sky agreed to cancelled any duplications. Thanks again. Tanya